{"id":4127,"date":"2024-05-06T09:30:17","date_gmt":"2024-05-06T07:30:17","guid":{"rendered":"https:\/\/jaisonbikes.com\/faq\/"},"modified":"2026-06-30T15:42:57","modified_gmt":"2026-06-30T13:42:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/jaisonbikes.com\/fr\/assistance\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"pl-4127\"  class=\"panel-layout\" ><div id=\"pg-4127-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-4127-0-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-4127-0-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-4127-0-1-0\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4127-0-1-1\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"1\" ><div class=\"uk-text-center panel-widget-style panel-widget-style-for-4127-0-1-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h1>FAQ<\/h1>\n<p>Nous avons regroup\u00e9 ici les questions les plus fr\u00e9quentes pour toi. Si tu as encore des questions, <a href=\"https:\/\/jaisonbikes.com\/fr\/a-propos-de-nous\/contact\/\">\u00e9cris-nous<\/a> \u2013 nous nous occuperons de ta demande le plus rapidement possible.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-4127-0-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><div id=\"pg-4127-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-4127-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4127-1-0-0\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-first-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4127-1-0-1\" class=\"so-panel widget widget_jaisonaccordion-widget\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisonaccordion-widget so-widget-jaisonaccordion-widget-base\"\n\t\t\t\n\t\t>        <div class=\"accordion\">\n            <div uk-grid>\n                <div class=\"uk-width-1-3@m\">\n                    <div class=\"accordionTitle\">Infos v\u00e9lo<\/div>\n                <\/div>\n                <div class=\"uk-width-2-3@m\">\n                    <ul uk-accordion>\n                                                        <li class=\"uk-open\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien de temps prend la livraison d'un v\u00e9lo enfant ou d'un v\u00e9lo de route ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Le d\u00e9lai de livraison varie selon le mod\u00e8le et les personnalisations. Pour nos mod\u00e8les standard, le d\u00e9lai est g\u00e9n\u00e9ralement de 10 \u00e0 15 jours ouvrables en Suisse et au Liechtenstein. Pour les v\u00e9los sur mesure, fabriqu\u00e9s selon tes souhaits sp\u00e9cifiques, la livraison peut prendre plus de temps. En principe, nous livrons uniquement en Suisse et au Liechtenstein. Les livraisons dans d'autres pays sont possibles sur demande \u2013 n'h\u00e9site pas \u00e0 nous contacter pour en discuter.                                        <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien de temps prend la livraison d'un v\u00e9lo sur mesure ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Le d\u00e9lai de livraison d'un v\u00e9lo sur mesure d\u00e9pend des personnalisations souhait\u00e9es. Pour des composants individuels, nous avons g\u00e9n\u00e9ralement besoin de 2 \u00e0 4 semaines. Pour personnaliser la couleur du cadre et les d\u00e9calcomanies, contacte-nous via notre formulaire de contact. Ainsi, nous pourrons bien comprendre tes besoins et r\u00e9pondre directement \u00e0 tes souhaits.                                       <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien co\u00fbte la livraison ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Nous exp\u00e9dions par transporteur. Une livraison en Suisse et au Liechtenstein co\u00fbte 80 CHF.                                     <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Une livraison en dehors de la Suisse est-elle possible ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Oui, nous livrons aussi dans l'espace UE. Pour cela, contacte-nous via notre formulaire de contact.                                     <\/div>\n                                <\/li>\n                                                    <\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/div><\/div><div id=\"panel-4127-1-0-2\" class=\"so-panel widget widget_jaisoncontentspacer-widget\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4127-1-0-3\" class=\"so-panel widget widget_jaisonaccordion-widget\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisonaccordion-widget so-widget-jaisonaccordion-widget-base\"\n\t\t\t\n\t\t>        <div class=\"accordion\">\n            <div uk-grid>\n                <div class=\"uk-width-1-3@m\">\n                    <div class=\"accordionTitle\">Commande<\/div>\n                <\/div>\n                <div class=\"uk-width-2-3@m\">\n                    <ul uk-accordion>\n                                                        <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien de temps prend la livraison d'un v\u00e9lo enfant ou d'un v\u00e9lo de route ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Le d\u00e9lai de livraison varie selon le mod\u00e8le et les personnalisations. Pour nos mod\u00e8les standard, le d\u00e9lai est g\u00e9n\u00e9ralement de 10 \u00e0 15 jours ouvrables en Suisse et au Liechtenstein. Pour les v\u00e9los sur mesure, fabriqu\u00e9s selon tes souhaits sp\u00e9cifiques, la livraison peut prendre plus de temps. En principe, nous livrons uniquement en Suisse et au Liechtenstein. Les livraisons dans d'autres pays sont possibles sur demande \u2013 n'h\u00e9site pas \u00e0 nous contacter pour en discuter.                                        <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien de temps prend la livraison d'un v\u00e9lo sur mesure ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Le d\u00e9lai de livraison d'un v\u00e9lo sur mesure d\u00e9pend des personnalisations souhait\u00e9es. Pour des composants individuels, nous avons g\u00e9n\u00e9ralement besoin de 2 \u00e0 4 semaines. Pour personnaliser la couleur du cadre et les d\u00e9calcomanies, contacte-nous via notre formulaire de contact. Ainsi, nous pourrons bien comprendre tes besoins et r\u00e9pondre directement \u00e0 tes souhaits.                                       <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien co\u00fbte la livraison ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Nous exp\u00e9dions par transporteur. Une livraison en Suisse et au Liechtenstein co\u00fbte 80 CHF.                                     <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Une livraison en dehors de la Suisse est-elle possible ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Oui, nous livrons aussi dans l'espace UE. Pour cela, contacte-nous via notre formulaire de contact.                                     <\/div>\n                                <\/li>\n                                                    <\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/div><\/div><div id=\"panel-4127-1-0-4\" class=\"so-panel widget widget_jaisoncontentspacer-widget\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4127-1-0-5\" class=\"so-panel widget widget_jaisonaccordion-widget\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisonaccordion-widget so-widget-jaisonaccordion-widget-base\"\n\t\t\t\n\t\t>        <div class=\"accordion\">\n            <div uk-grid>\n                <div class=\"uk-width-1-3@m\">\n                    <div class=\"accordionTitle\">Livraison<\/div>\n                <\/div>\n                <div class=\"uk-width-2-3@m\">\n                    <ul uk-accordion>\n                                                        <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien de temps prend la livraison d'un v\u00e9lo enfant ou d'un v\u00e9lo de route ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Le d\u00e9lai de livraison varie selon le mod\u00e8le et les personnalisations. Pour nos mod\u00e8les standard, le d\u00e9lai est g\u00e9n\u00e9ralement de 10 \u00e0 15 jours ouvrables en Suisse et au Liechtenstein. Pour les v\u00e9los sur mesure, fabriqu\u00e9s selon tes souhaits sp\u00e9cifiques, la livraison peut prendre plus de temps. En principe, nous livrons uniquement en Suisse et au Liechtenstein. Les livraisons dans d'autres pays sont possibles sur demande \u2013 n'h\u00e9site pas \u00e0 nous contacter pour en discuter.                                        <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien de temps prend la livraison d'un v\u00e9lo sur mesure ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Le d\u00e9lai de livraison d'un v\u00e9lo sur mesure d\u00e9pend des personnalisations souhait\u00e9es. Pour des composants individuels, nous avons g\u00e9n\u00e9ralement besoin de 2 \u00e0 4 semaines. Pour personnaliser la couleur du cadre et les d\u00e9calcomanies, contacte-nous via notre formulaire de contact. Ainsi, nous pourrons bien comprendre tes besoins et r\u00e9pondre directement \u00e0 tes souhaits.                                       <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Combien co\u00fbte la livraison ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Nous exp\u00e9dions par transporteur. Une livraison en Suisse et au Liechtenstein co\u00fbte 80 CHF.                                     <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Une livraison en dehors de la Suisse est-elle possible ?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Oui, nous livrons aussi dans l'espace UE. Pour cela, contacte-nous via notre formulaire de contact.                                     <\/div>\n                                <\/li>\n                                                    <\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/div><\/div><div id=\"panel-4127-1-0-6\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-last-child\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-4127-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-4127-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4127-2-0-0\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-first-child\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4127-2-0-1\" class=\"so-panel widget widget_jaisonsupportteaser-widget\" data-index=\"10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisonsupportteaser-widget so-widget-jaisonsupportteaser-widget-base\"\n\t\t\t\n\t\t>\n        <div uk-grid class=\"uk-grid-match\">\n                                        <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                                <div class=\"supportteaser\">\n                                    <a href=\"https:\/\/jaisonbikes.com\/fr\/assistance\/guide-des-tailles\/\">\n                                        <div class=\"supportteaserTop\">\n                                            <div uk-grid class=\"uk-grid-small\">\n                                                <div class=\"uk-width-auto\">\n                                                                                                            <div class=\"supportteaserIcon\">\n                                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon_size.svg\" alt=\"\"\/>\n                                                        <\/div>\n                                                                                                    <\/div>\n                                                <div class=\"uk-width-expand\">\n                                                                                                            <div class=\"supportteaserTitle\">\n                                                            Guide des tailles                                                        <\/div>\n                                                                                                                                                                <div class=\"supportteaserText\">\n                                                            Tu n\u2019es pas s\u00fbr(e) de la taille la plus adapt\u00e9e ?                                                        <\/div>\n                                                                                                    <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                                    <div class=\"supportteaserLink\">\n                                                <div class=\"supportteaserLinkTop\" style=\"background: #fff; height: 8px; position: absolute; width: 100%; top: -8px;\">\n                                                    <div style=\"background: #f2f2f2; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; height: 8px;\"><\/div>\n                                                <\/div>\n                                                <div class=\"supportteaserLinktext\">\n                                                    Trouve ta taille                                                <\/div>\n                                            <\/div>\n                                                                            <\/a>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                                <div class=\"supportteaser\">\n                                    <a href=\"https:\/\/jaisonbikes.com\/fr\/assistance\/conseils\/\">\n                                        <div class=\"supportteaserTop\">\n                                            <div uk-grid class=\"uk-grid-small\">\n                                                <div class=\"uk-width-auto\">\n                                                                                                            <div class=\"supportteaserIcon\">\n                                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon_headset.svg\" alt=\"\"\/>\n                                                        <\/div>\n                                                                                                    <\/div>\n                                                <div class=\"uk-width-expand\">\n                                                                                                            <div class=\"supportteaserTitle\">\n                                                            Conseils                                                        <\/div>\n                                                                                                                                                                <div class=\"supportteaserText\">\n                                                            Une autre couleur de cadre, d'autres composants ? Configurons le v\u00e9lo de tes r\u00eaves.                                                         <\/div>\n                                                                                                    <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                                    <div class=\"supportteaserLink\">\n                                                <div class=\"supportteaserLinkTop\" style=\"background: #fff; height: 8px; position: absolute; width: 100%; top: -8px;\">\n                                                    <div style=\"background: #f2f2f2; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; height: 8px;\"><\/div>\n                                                <\/div>\n                                                <div class=\"supportteaserLinktext\">\n                                                    Prends contact                                                <\/div>\n                                            <\/div>\n                                                                            <\/a>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                                <div class=\"supportteaser\">\n                                    <a href=\"https:\/\/jaisonbikes.com\/fr\/assistance\/remplacement-en-cas-de-chute\/\">\n                                        <div class=\"supportteaserTop\">\n                                            <div uk-grid class=\"uk-grid-small\">\n                                                <div class=\"uk-width-auto\">\n                                                                                                            <div class=\"supportteaserIcon\">\n                                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon_warranty.svg\" alt=\"\"\/>\n                                                        <\/div>\n                                                                                                    <\/div>\n                                                <div class=\"uk-width-expand\">\n                                                                                                            <div class=\"supportteaserTitle\">\n                                                            Remplacement en cas de chute                                                        <\/div>\n                                                                                                                                                                <div class=\"supportteaserText\">\n                                                            Les chutes font partie du jeu \u2013 on s'assure que ton enfant reparte vite sur son v\u00e9lo.                                                        <\/div>\n                                                                                                    <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                                    <div class=\"supportteaserLink\">\n                                                <div class=\"supportteaserLinkTop\" style=\"background: #fff; height: 8px; position: absolute; width: 100%; top: -8px;\">\n                                                    <div style=\"background: #f2f2f2; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; height: 8px;\"><\/div>\n                                                <\/div>\n                                                <div class=\"supportteaserLinktext\">\n                                                    En savoir plus                                                <\/div>\n                                            <\/div>\n                                                                            <\/a>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                                <div class=\"supportteaser\">\n                                    <a href=\"https:\/\/jaisonbikes.com\/fr\/assistance\/remise-de-reprise\/\">\n                                        <div class=\"supportteaserTop\">\n                                            <div uk-grid class=\"uk-grid-small\">\n                                                <div class=\"uk-width-auto\">\n                                                                                                            <div class=\"supportteaserIcon\">\n                                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/ICO-Rabatt.svg\" alt=\"\"\/>\n                                                        <\/div>\n                                                                                                    <\/div>\n                                                <div class=\"uk-width-expand\">\n                                                                                                            <div class=\"supportteaserTitle\">\n                                                            Remise de reprise                                                        <\/div>\n                                                                                                                                                                <div class=\"supportteaserText\">\n                                                            \u00c0 l\u2019achat d\u2019un nouveau v\u00e9lo JAISON, tu b\u00e9n\u00e9ficies d\u2019une remise de reprise de 35 % du prix d\u2019achat de ton v\u00e9lo actuel.                                                        <\/div>\n                                                                                                    <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                                    <div class=\"supportteaserLink\">\n                                                <div class=\"supportteaserLinkTop\" style=\"background: #fff; height: 8px; position: absolute; width: 100%; top: -8px;\">\n                                                    <div style=\"background: #f2f2f2; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; height: 8px;\"><\/div>\n                                                <\/div>\n                                                <div class=\"supportteaserLinktext\">\n                                                    Comment \u00e7a marche ?                                                <\/div>\n                                            <\/div>\n                                                                            <\/a>\n                                <\/div>\n                            <\/div>\n                                                <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                        <div class=\"supportteaser supportteaserImage\">\n                            <a href=\"\/fr\/assistance\/centre-de-test\/\">\n                                <img decoding=\"async\" src=\"https:\/\/jaisonbikes.com\/wp-content\/themes\/jaison\/assets\/images\/probefahrt.png\">\n                                <div class=\"supportlines\">\n                                    <div class=\"supportlinesBox\">\n                                        <div class=\"uk-text-right\">\n                                            <div class=\"supportlinesBoxText\">\n                                                Envie d'un<br \/>essai routier ?                                            <\/div>\n                                        <\/div>\n                                        <span><\/span>\n                                        <span><\/span>\n                                        <span><\/span>\n                                        <span><\/span>\n                                    <\/div>\n                                <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div><\/div><div id=\"panel-4127-2-0-2\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-last-child\" data-index=\"11\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Nous avons regroup\u00e9 ici les questions les plus fr\u00e9quentes pour toi. Si tu as encore des questions, \u00e9cris-nous \u2013 nous nous occuperons de ta demande le plus rapidement possible.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4158,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4127","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - JAISON<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jaisonbikes.com\/fr\/assistance\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - JAISON\" \/>\n<meta property=\"og:description\" content=\"FAQ Nous avons regroup\u00e9 ici les questions les plus fr\u00e9quentes pour toi. 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