{"id":4766,"date":"2024-05-06T09:30:17","date_gmt":"2024-05-06T07:30:17","guid":{"rendered":"https:\/\/jaisonbikes.com\/faq\/"},"modified":"2026-06-30T15:41:04","modified_gmt":"2026-06-30T13:41:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/jaisonbikes.com\/en\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"pl-4766\"  class=\"panel-layout\" ><div id=\"pg-4766-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-4766-0-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-4766-0-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-4766-0-1-0\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4766-0-1-1\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"1\" ><div class=\"uk-text-center panel-widget-style panel-widget-style-for-4766-0-1-1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h1>FAQ<\/h1>\n<p>Here we\u2019ve put together the most frequently asked questions for you. If anything is still unclear, <a href=\"https:\/\/jaisonbikes.com\/about-us\/kontakt\/\">send us a message<\/a> \u2013 we\u2019ll take care of your request as quickly as possible. <\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-4766-0-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><div id=\"pg-4766-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-4766-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4766-1-0-0\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-first-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4766-1-0-1\" class=\"so-panel widget widget_jaisonaccordion-widget\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisonaccordion-widget so-widget-jaisonaccordion-widget-base\"\n\t\t\t\n\t\t>        <div class=\"accordion\">\n            <div uk-grid>\n                <div class=\"uk-width-1-3@m\">\n                    <div class=\"accordionTitle\">Bike info<\/div>\n                <\/div>\n                <div class=\"uk-width-2-3@m\">\n                    <ul uk-accordion>\n                                                        <li class=\"uk-open\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How long does delivery of a kids\u2019 bike or road bike take?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Delivery time varies depending on the model and individual customizations. For our standard models, delivery usually takes 10 to 15 business days within Switzerland and to Liechtenstein. For custom bikes made to your specific requirements, delivery may take longer. In general, we only ship within Switzerland and to Liechtenstein. Deliveries to other countries are possible on request \u2013 feel free to contact us to discuss the details.                                        <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How long does delivery of a custom bike take?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Delivery time for a custom bike depends on the requested customizations. For individual components, we usually need 2 to 4 weeks. For customizing frame color and decals, it\u2019s best to contact us via our contact form. That way we can understand your requirements precisely and respond directly to your wishes.                                       <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How much does delivery cost?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        We ship via freight forwarder. Delivery within Switzerland and Liechtenstein costs CHF 80.\u2013.                                     <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Is delivery outside Switzerland possible?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Yes, we also ship to the EU. The best way to arrange this is to contact us via our contact form.                                     <\/div>\n                                <\/li>\n                                                    <\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/div><\/div><div id=\"panel-4766-1-0-2\" class=\"so-panel widget widget_jaisoncontentspacer-widget\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4766-1-0-3\" class=\"so-panel widget widget_jaisonaccordion-widget\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisonaccordion-widget so-widget-jaisonaccordion-widget-base\"\n\t\t\t\n\t\t>        <div class=\"accordion\">\n            <div uk-grid>\n                <div class=\"uk-width-1-3@m\">\n                    <div class=\"accordionTitle\">Order<\/div>\n                <\/div>\n                <div class=\"uk-width-2-3@m\">\n                    <ul uk-accordion>\n                                                        <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How long does delivery of a kids\u2019 bike or road bike take?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Delivery time varies depending on the model and individual customizations. For our standard models, delivery usually takes 10 to 15 business days within Switzerland and to Liechtenstein. For custom bikes made to your specific requirements, delivery may take longer. In general, we only ship within Switzerland and to Liechtenstein. Deliveries to other countries are possible on request \u2013 feel free to contact us to discuss the details.                                        <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How long does delivery of a custom bike take?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Delivery time for a custom bike depends on the requested customizations. For individual components, we usually need 2 to 4 weeks. For customizing frame color and decals, it\u2019s best to contact us via our contact form. That way we can understand your requirements precisely and respond directly to your wishes.                                       <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How much does delivery cost?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        We ship via freight forwarder. Delivery within Switzerland and Liechtenstein costs CHF 80.\u2013.                                     <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Is delivery outside Switzerland possible?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Yes, we also ship to the EU. The best way to arrange this is to contact us via our contact form.                                     <\/div>\n                                <\/li>\n                                                    <\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/div><\/div><div id=\"panel-4766-1-0-4\" class=\"so-panel widget widget_jaisoncontentspacer-widget\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4766-1-0-5\" class=\"so-panel widget widget_jaisonaccordion-widget\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisonaccordion-widget so-widget-jaisonaccordion-widget-base\"\n\t\t\t\n\t\t>        <div class=\"accordion\">\n            <div uk-grid>\n                <div class=\"uk-width-1-3@m\">\n                    <div class=\"accordionTitle\">Delivery<\/div>\n                <\/div>\n                <div class=\"uk-width-2-3@m\">\n                    <ul uk-accordion>\n                                                        <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How long does delivery of a kids\u2019 bike or road bike take?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Delivery time varies depending on the model and individual customizations. For our standard models, delivery usually takes 10 to 15 business days within Switzerland and to Liechtenstein. For custom bikes made to your specific requirements, delivery may take longer. In general, we only ship within Switzerland and to Liechtenstein. Deliveries to other countries are possible on request \u2013 feel free to contact us to discuss the details.                                        <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How long does delivery of a custom bike take?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Delivery time for a custom bike depends on the requested customizations. For individual components, we usually need 2 to 4 weeks. For customizing frame color and decals, it\u2019s best to contact us via our contact form. That way we can understand your requirements precisely and respond directly to your wishes.                                       <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>How much does delivery cost?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        We ship via freight forwarder. Delivery within Switzerland and Liechtenstein costs CHF 80.\u2013.                                     <\/div>\n                                <\/li>\n                                                                <li class=\"\">\n                                                                            <a class=\"uk-accordion-title accordionItemTitle\" href>Is delivery outside Switzerland possible?<\/a>\n                                                                        <div class=\"uk-accordion-content accordionItemText\">\n                                        Yes, we also ship to the EU. The best way to arrange this is to contact us via our contact form.                                     <\/div>\n                                <\/li>\n                                                    <\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n        <\/div><\/div><div id=\"panel-4766-1-0-6\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-last-child\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-4766-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-4766-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-4766-2-0-0\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-first-child\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><div id=\"panel-4766-2-0-1\" class=\"so-panel widget widget_jaisonsupportteaser-widget\" data-index=\"10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisonsupportteaser-widget so-widget-jaisonsupportteaser-widget-base\"\n\t\t\t\n\t\t>\n        <div uk-grid class=\"uk-grid-match\">\n                                        <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                                <div class=\"supportteaser\">\n                                    <a href=\"https:\/\/jaisonbikes.com\/en\/support\/size-guide\/\">\n                                        <div class=\"supportteaserTop\">\n                                            <div uk-grid class=\"uk-grid-small\">\n                                                <div class=\"uk-width-auto\">\n                                                                                                            <div class=\"supportteaserIcon\">\n                                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon_size.svg\" alt=\"\"\/>\n                                                        <\/div>\n                                                                                                    <\/div>\n                                                <div class=\"uk-width-expand\">\n                                                                                                            <div class=\"supportteaserTitle\">\n                                                            Size Guide                                                        <\/div>\n                                                                                                                                                                <div class=\"supportteaserText\">\n                                                            Not sure which size makes sense?                                                        <\/div>\n                                                                                                    <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                                    <div class=\"supportteaserLink\">\n                                                <div class=\"supportteaserLinkTop\" style=\"background: #fff; height: 8px; position: absolute; width: 100%; top: -8px;\">\n                                                    <div style=\"background: #f2f2f2; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; height: 8px;\"><\/div>\n                                                <\/div>\n                                                <div class=\"supportteaserLinktext\">\n                                                    Find your size                                                <\/div>\n                                            <\/div>\n                                                                            <\/a>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                                <div class=\"supportteaser\">\n                                    <a href=\"https:\/\/jaisonbikes.com\/en\/support\/consultation\/\">\n                                        <div class=\"supportteaserTop\">\n                                            <div uk-grid class=\"uk-grid-small\">\n                                                <div class=\"uk-width-auto\">\n                                                                                                            <div class=\"supportteaserIcon\">\n                                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon_headset.svg\" alt=\"\"\/>\n                                                        <\/div>\n                                                                                                    <\/div>\n                                                <div class=\"uk-width-expand\">\n                                                                                                            <div class=\"supportteaserTitle\">\n                                                            Consultation                                                        <\/div>\n                                                                                                                                                                <div class=\"supportteaserText\">\n                                                            Different frame colour, different components? Let\u2019s build your dream bike together.                                                         <\/div>\n                                                                                                    <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                                    <div class=\"supportteaserLink\">\n                                                <div class=\"supportteaserLinkTop\" style=\"background: #fff; height: 8px; position: absolute; width: 100%; top: -8px;\">\n                                                    <div style=\"background: #f2f2f2; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; height: 8px;\"><\/div>\n                                                <\/div>\n                                                <div class=\"supportteaserLinktext\">\n                                                    Get in touch                                                <\/div>\n                                            <\/div>\n                                                                            <\/a>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                                <div class=\"supportteaser\">\n                                    <a href=\"https:\/\/jaisonbikes.com\/en\/support\/crash-replacement\/\">\n                                        <div class=\"supportteaserTop\">\n                                            <div uk-grid class=\"uk-grid-small\">\n                                                <div class=\"uk-width-auto\">\n                                                                                                            <div class=\"supportteaserIcon\">\n                                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon_warranty.svg\" alt=\"\"\/>\n                                                        <\/div>\n                                                                                                    <\/div>\n                                                <div class=\"uk-width-expand\">\n                                                                                                            <div class=\"supportteaserTitle\">\n                                                            Crash Replacement                                                        <\/div>\n                                                                                                                                                                <div class=\"supportteaserText\">\n                                                            Crashes happen \u2013 we\u2019ll make sure your child is back riding quickly.                                                        <\/div>\n                                                                                                    <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                                    <div class=\"supportteaserLink\">\n                                                <div class=\"supportteaserLinkTop\" style=\"background: #fff; height: 8px; position: absolute; width: 100%; top: -8px;\">\n                                                    <div style=\"background: #f2f2f2; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; height: 8px;\"><\/div>\n                                                <\/div>\n                                                <div class=\"supportteaserLinktext\">\n                                                    Learn more                                                <\/div>\n                                            <\/div>\n                                                                            <\/a>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                                <div class=\"supportteaser\">\n                                    <a href=\"https:\/\/jaisonbikes.com\/en\/support\/trade-in-discount\/\">\n                                        <div class=\"supportteaserTop\">\n                                            <div uk-grid class=\"uk-grid-small\">\n                                                <div class=\"uk-width-auto\">\n                                                                                                            <div class=\"supportteaserIcon\">\n                                                            <img decoding=\"async\" src=\"\/wp-content\/uploads\/ICO-Rabatt.svg\" alt=\"\"\/>\n                                                        <\/div>\n                                                                                                    <\/div>\n                                                <div class=\"uk-width-expand\">\n                                                                                                            <div class=\"supportteaserTitle\">\n                                                            Trade-in Discount                                                        <\/div>\n                                                                                                                                                                <div class=\"supportteaserText\">\n                                                            When you buy another JAISON bike, you get a trade-in discount of 35% of the purchase price for your existing one.                                                        <\/div>\n                                                                                                    <\/div>\n                                            <\/div>\n                                        <\/div>\n                                                                                    <div class=\"supportteaserLink\">\n                                                <div class=\"supportteaserLinkTop\" style=\"background: #fff; height: 8px; position: absolute; width: 100%; top: -8px;\">\n                                                    <div style=\"background: #f2f2f2; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; height: 8px;\"><\/div>\n                                                <\/div>\n                                                <div class=\"supportteaserLinktext\">\n                                                    How does it work?                                                <\/div>\n                                            <\/div>\n                                                                            <\/a>\n                                <\/div>\n                            <\/div>\n                                                <div class=\"uk-width-1-4@l uk-width-1-3@m uk-width-1-2@s\">\n                        <div class=\"supportteaser supportteaserImage\">\n                            <a href=\"\/en\/support\/test-center\/\">\n                                <img decoding=\"async\" src=\"https:\/\/jaisonbikes.com\/wp-content\/themes\/jaison\/assets\/images\/probefahrt.png\">\n                                <div class=\"supportlines\">\n                                    <div class=\"supportlinesBox\">\n                                        <div class=\"uk-text-right\">\n                                            <div class=\"supportlinesBoxText\">\n                                                 How about a<br\/>test drive?                                            <\/div>\n                                        <\/div>\n                                        <span><\/span>\n                                        <span><\/span>\n                                        <span><\/span>\n                                        <span><\/span>\n                                    <\/div>\n                                <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div><\/div><div id=\"panel-4766-2-0-2\" class=\"so-panel widget widget_jaisoncontentspacer-widget panel-last-child\" data-index=\"11\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-jaisoncontentspacer-widget so-widget-jaisoncontentspacer-widget-base\"\n\t\t\t\n\t\t>    <div class=\"contentspacer-large\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Here we\u2019ve put together the most frequently asked questions for you. If anything is still unclear, send us a message \u2013 we\u2019ll take care of your request as quickly as possible.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4799,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4766","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - JAISON<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jaisonbikes.com\/en\/support\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - JAISON\" \/>\n<meta property=\"og:description\" content=\"FAQ Here we\u2019ve put together the most frequently asked questions for you. 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